Address
Building 57, Unit 2, Room 2504, Biyuan Impression Guilin, Lingui District, Guilin City, Guangxi,China.

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 9AM - 6PM

FAQ

Q:How do I create an account on your online store?

A:To create an account on our online store, click on the “Sign Up” or “Create Account” button located at the top of the website.
Fill in the required information, such as your name, email address, and password. Once you submit the form, your account will be created,and you can start shopping with us.

Q:How can I place an order?

A:To place an order, follow these steps:

a. Browse our website and find the products you wish to purchase.
b. Click on the product to view its details and select any available options, such as size or color.
c. Click the “Add to Cart” button.
d. Review the items in your cart by clicking on the shopping cart icon.
e. Click on the “Checkout” button to proceed to the payment process.
f. Provide the required information, including shipping address and payment details.
g. Review your order summary and click on “Place Order” to complete the purchase.

Q:What payment methods do you accept?

A:We accept various payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, and PayPal.
During the checkout process, you can select the preferred payment method and enter the necessary details.

Q:Is my personal and payment information secure?

A:Yes, we take the security of your personal and payment information seriously. We use industry-standard encryption technologies and secure payment gateways to protect your data during transmission. Rest assured that your information is treated with confidentiality and stored securely.

Q:Can I cancel or modify my order?

A:If you need to cancel or modify your order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that order changes may not be possible if the items have already been shipped or the order is being processed for dispatch.

Q:How can I track my order?

A:Once your order is shipped, you will receive a confirmation email with tracking information and a link to track your package.

Q:What is your return and refund policy?

A:We have a customer-friendly return and refund policy, please check:https://ruikchinateaset.com/refund_returns/

Q:Do you offer international shipping?

A:Yes, we offer international shipping to many countries. During the checkout process, you can enter your shipping address to check if we deliver to your location.Please note that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the recipient.

Q:What if I have an issue with my order or need further assistance?

A:If you have any issues with your order, questions about products, or need further assistance, please don’t hesitate to contact our customer support. You can reach us via email, phone, or live chat. Our dedicated support team is here to help and will respond to your inquiries as quickly as possible.

Q:How long does shipping take?

A:Shipping times can vary depending on your location, the shipping method selected, and the availability of the product. We strive to process and dispatch orders within 1-2 business days. Once shipped, domestic orders typically arrive within 3-5 business days. International orders may take longer, usually between 7-15 business days, depending on customs procedures and local postal services.

Q:Do you offer free shipping?

A:Yes, we offer free shipping on orders that over US$99.

Q:What if the item I received is damaged or defective?

A:If you receive a damaged or defective item, please contact our customer support immediately.
We will assist you in resolving the issue promptly. In such cases, we may request photos or other
evidence of the damage or defect to initiate the return or exchange process.

Q:Are all the products on your website in stock?

A:We strive to keep our product listings up to date and provide accurate stock information. However, due to high demand or unforeseen circumstances, there may be occasions when an item becomes temporarily out of stock. In such cases, we will notify you promptly and provide options for a partial shipment, backorder, or a refund.

Q:Can I change my shipping address after placing an order?

A:If you need to change your shipping address after placing an order, please contact our customer support as soon as possible.
While we cannot guarantee the address change, we will do our best to accommodate your request before the order is shipped.

Q: Are my payment details saved on your website?

A:We prioritize the security of our customers’ information. We do not store payment details, such as credit card numbers or bank account information, on our website. Your payment details are processed securely through encrypted connections and trusted payment gateways.

Q:How can I unsubscribe from your newsletter or promotional emails?

A:To unsubscribe from our newsletter or promotional emails, you can click on the “unsubscribe” link located at the bottom of the email.You may also contact our customer support and request to be removed from our mailing list.

If you have any further questions or need assistance, feel free to reach out to our customer support. We’re here to help!

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